Service was fantastic! Many positive comments from our friends and family that attended! We had a transition from Kaitlyn to Brent and it went very smoothly. Kaitlyn let us know she was leaving, and Brent took over right away. She always responded to my emails right away, kept me updated and on track, and she was always so pleasant. Our florist was unfortunately forgetful and not good at communication. Bobby handled everything so well the day of the reception, when the florist had forgotten a few items. Everything ran smoothly! The Pinnacle crew was always checking in with us to make sure we were doing great (whether it was to get us a drink, let us know what we were doing next, etc.).