From the beginning, the booking process was easy. We viewed the venue and knew immediately that we were in the right place for our wedding. From the first phone call to the Grand they treated us like family. This treatment continued until we picked up our items after our event.Throughout the planning process I had no doubt in my mind that Brent, Bobby, and the entire staff at the Grand would put on a flawless event. They work like a well oiled machine and eased any concerns I had throughout the planning process.I truly feel that the staff at the Grand made sure my event was perfect. We had an issue with our cake being in a car accident and was delivered very close to the start time of our event. The staff at the Grand handled this flawlessly even though it wasn't necessarily their problem. I know they even had a back up McHale's cake thawing and ready to be iced in case the cake didn't show up just so I would have something to cut on my wedding day. This is truly way above what was expected from a reception venue. They (the Grand's staff) really do treat you like family, and make sure your event goes as planned no matter what. They not only treat you like family, but your guests as well. To me, this speaks volumes about their customer service. I also had many people tell me the food was phenomenal, and I also had another guest tell me it was the hottest buffet food she has ever had at a wedding. The staff did a great job making sure my husband and I always had drinks, but our parents as well. Every server/bartender/staff member treated our guests as if they were family and made sure the event went extremely smooth! I have, and will continue to speak volumes of the staff at the Grand. I recommend them to everyone I know that has gotten engaged. In fact, I already know someone that I recommended for next June that is booked. From the beginning I said that I was not worried at all about how my reception would be, I knew that the staff there would make sure my event went off perfectly. I was not wrong. I look forward to attending future events at the Grand!