This week we interviewed Chuck McHale, the President of McHale's Events and Catering about his experience over the years with the company. I have to say that this is our favorite blog yet! Meet the man who started it all!
What are your favorite menu items?
I have always said our Turkey in Gravy with Mashed Potatoes and Stuffing are our best menu items but really our Filet, Salmon and Prime Rib are hard to beat. I love our sour cream Potatoes also.
What has been your most memorable event? Why?
Aralia Rice wedding reception because their number kept rising and rising to capacity of the Marquise. They were so laid back about it with no worries that we would make it work. For years after, every time I would run into her she would tell me she had so much fun that she would love to do it all over again.
What is your favorite part of working in the catering/event industry?
You work with a customer for over a year on the details and then a week of putting it all together and at the end of the event it becomes all worth it with a few words from the host. I don’t know of any other job that gives you as much satisfaction as doing events.
What does McHale’s mean to you? (running a family business, customer service, etc.)
Since I am third generation, the McHale’s name has meant I have a high expectations to fill to the Northern Kentucky community. My grandfather and dad both sold the best quality products with the best service in the industry. At times it was overwhelming trying to keep up with their standard while trying to compete and grow in the industry.
What advice would you offer other small businesses or family-operated companies that are starting out?
Make sure the business you are getting into is your passion because it becomes a way of life for you and your family. It is a lot of work but it is worth every second of the time you put into it.
What is an obstacle you worked to overcome in order to improve the McHale’s business?
It is and will always be personnel. Your company is only as good as the people you have working in it and that can change on a daily basis. I have been so blessed to have a good mix of family, friends and people who have become family working at McHales, who have the same passion for customer service as our family has for decades.
What is one thing about McHale’s that you want everyone to know?
Dealing with a family business is different than a big corporation. Not many people realize what small businesses do to support our community. We are blessed to be in an industry that allows us to assist and celebrate some of the most important days in people’s lives as well as be there to support others in some of the most trying times. All three generations of McHale’s have been able to support so many people in Northern Kentucky it makes me proud.
What was the moment that you knew that McHale’s Catering & Events was going to be so successful? (Was it a specific award, a sales goal, moving to a new location, etc.)
It was when the Drees Pavilion selected us to be one of the three exclusive caterers, I knew this would be big for us but never realized how much it would influence our success.
Where do you see McHale’s Events & Catering going in the future?
Either the industry is changing so quickly or I am just getting old but it is becoming harder to predict what the Wedding/Catering customer will want next. We are enjoying learning the new trends and keeping up with everything Pinterest can throw at us. One thing I predict for the future is we will never get bored. I just hope we will have thousands more satisfied couples that have decided to start their lives together with McHale’s.